Frequently Asked Questions
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General Questions
Answers!
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website.
How long does it take for home delivery?
Delivery times vary depending on your location, but typically range from 3-7 business days for standard shipping.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and times will be calculated at checkout.
Are your products cruelty-free?
Absolutely. All AYA products are certified cruelty-free and never tested on animals.
Payment Methods
Answers!
What Payment Methods Are Accepted?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Can I use a different payment method?
Currently, we only accept the payment methods listed at checkout. We cannot process split payments across multiple methods.
Is it possible to cash on delivery?
Cash on delivery is only available in select regions. This option will appear at checkout if applicable to your address.
Orders & Returns
Answers!
How Can I Cancel Or Change My Order?
Orders can only be modified or canceled within 1 hour of placement. Please contact our support team immediately.
How Can I Return a Product?
We accept returns within 30 days of purchase for unused products in their original packaging. Please initiate a return through your account dashboard.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save payment information.